Launch AI for customer conversations without betting your reputation
You keep a human supervisor beside every AI agent, coaching it in real time. Start with your team approving each message, ease into spot-checks, then hand off fully once you've seen it earn your trust. You decide how fast — and you can dial it back anytime.
No credit card required · Connect to any website in minutes
The trust curve
Start wherever you're comfortable. Earn your way to hands-off.
You don't have to pick between humans-only and AI-only. You get a supervisor dial you turn at your own pace — tighten it when stakes are high, loosen it as your confidence grows. Most teams start on webchat, then extend the same oversight to SMS and RCS — and to voice when the time is right.
Watch the flow, step in only when it matters.
The AI sends on its own, but you get a 10-second window to intercept or edit anything before it goes out. Alerts pull you into the conversations that actually need you, so your team stops babysitting and starts focusing.
- You get an optional 10-second hold on every message
- You're alerted the moment sentiment drops or risk appears
- You take over any conversation with one click
The supervisor inbox
One cockpit to steer every AI conversation
You see every AI agent, customer, and risk signal in a single view — so you coach, approve, and step in without ever losing the thread.
Coach in real time
Drop a note on any live conversation and watch the AI adjust on the spot — across webchat, RCS, and SMS.
Never miss what matters
You get the conversations that need you pushed into a Needs Supervision queue before they ever go sideways.
Approve on your terms
Require your sign-off on every message, or give yourself a 10-second window to review and edit before it sends.
Take over instantly
Jump into any AI conversation with one click, reply as a human, then hand it back the moment things settle.
Catch frustration early
You see a live sentiment score on every thread, so an unhappy customer never slips past you unnoticed.
Stay ahead of risk
Data loss, refund disputes, and other risk signals are flagged and escalated to you automatically.
The learning flywheel
Every conversation you supervise pays you back
The oversight you put in isn't overhead — it's training data. You turn your team's judgment into a compounding advantage for your AI and your whole company.
Your coaching becomes training data
Every note, edit, and takeover your team makes turns into labeled feedback on what a great response looks like.
Your agents get sharper on their own
That feedback improves your AI automatically — it learns from your real conversations, not someone else's generic data.
Your knowledge base stays current
Every conversation keeps your answers fresh and shows you exactly which articles and pages need attention.
Take your knowledge base anywhere
Plug the knowledge you build into any tool or product through an MCP server — so you can ask it what your customers actually need, from wherever you work.
> ask relay-knowledge
"Which pages confuse leads most?"
← Pricing page — 42 leads asked about
per-seat vs usage billing this week.
Suggested: clarify the pricing table.- · Spot questions your website should answer for leads
- · Find support articles that are stale or missing
- · Feed live product knowledge into any downstream tool
See what your customers ask most
Auto-built from your real conversations — ranked so you always know what to answer next.
You shouldn't have to choose between trust and scale
Other platforms make you pick humans or AI. With Relay you get both — the reach of automation and the judgment of your team, on a dial you control.
Human only
Trusted, but doesn't scale
- Scales with volume
- Available 24/7
- Consistent answers
- Full human judgment
Relay
Trust that scales with you
- Scales with volume
- Available 24/7
- Consistent answers
- Human judgment on tap
AI only
Fast, but a leap of faith
- Scales with volume
- Available 24/7
- Consistent answers
- Human judgment on tap
Build your first AI chatbot with a human in the loop
You create it, train it on real conversations, and connect it to your site — with a supervisor watching your back the whole way. Claim your $25 credit and go live today.
No credit card required. Cancel anytime.
Create your chatbot
You spin up an AI agent in minutes — no setup call, no sales gate.
Test & train it
You chat with it, coach it, and watch it improve on your own data.
Connect any website
You drop in one snippet and go live with a human on the loop.